top of page

Return Policy

Providing Everything You Need To Know

Return Policy

At Varelarts, we strive to ensure your complete satisfaction with your art purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return policy to provide you with peace of mind.

  1. Eligibility:

    • To be eligible for a return, please ensure that the item is in its original condition, unused, and in its original packaging.

    • Custom orders and personalized artworks are not eligible for return unless they arrive damaged or defective.

  2. Return Process:

    • To initiate a return, please contact our customer support team within 14 days of receiving your order.

    • Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

    • Pack the item securely, including all original packaging materials, and clearly write the RMA number on the package.

    • Ship the return to the address provided by our customer support team.

  3. Refund or Exchange:

    • Upon receiving and inspecting the returned item, we will process your refund or exchange.

    • If eligible for a refund, it will be issued to the original payment method within a reasonable timeframe.

    • In the case of an exchange, we will coordinate the replacement of the item as per your preference, subject to availability.

  4. Return Shipping:

    • The cost of return shipping is the responsibility of the customer, except in cases where the return is due to our error or a defective/damaged item.

    • We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.

  5. Damaged or Defective Items:

    • If your order arrives damaged or defective, please contact us immediately with clear photos of the issue.

    • We will work with you to resolve the problem promptly, either by providing a replacement or issuing a refund.

Please note that the return policy outlined above applies to purchases made directly through our online art shop. If you have any questions or need further assistance regarding our return policy, please do not hesitate to reach out to our dedicated customer support team.

Your satisfaction is our priority, and we are committed to ensuring a positive experience throughout your art-buying journey at Varelarts.

bottom of page